btb99 Privacy Policy — Your Data, Your Rights
btb99 is committed to protecting the personal information of every player on our platform. This Privacy Policy explains what data we collect, how we use it, and the controls you have over it.
Introduction
btb99 operates as an online casino and sports betting platform serving the Bangladesh market. In order to provide our services — including account registration, deposits and withdrawals via bKash, Nagad, Rocket and Upay, casino gameplay and cricket betting — we collect and process certain personal data about our players. This Privacy Policy explains the nature of that data, the purposes for which it is used, and the rights available to you as a data subject.
By creating an account on btb99 or using any feature of the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, you should not use the btb99 platform. Questions about this policy may be directed to the btb99 support team at any time.
How btb99 Handles Your Data — Six Core Commitments
The following six principles summarise how btb99 approaches data privacy. Full details follow in the sections below.
SSL Encrypted Storage
All data transmitted to and from btb99 is protected by SSL encryption at all times.
No Data Selling
btb99 does not sell, rent or trade your personal information to any third party for their own marketing purposes.
Mobile-Number Privacy
Your Bangladesh mobile number is used only for account verification and support. It is never shared with advertisers.
Right to Deletion
You may request deletion of your personal data at any time, subject to legal retention obligations.
Minimal Data Collection
btb99 collects only the data necessary to operate the platform safely, process payments, and comply with responsible gaming obligations.
Opt-Out of Marketing
You can opt out of promotional communications at any time by contacting the support team or using account preferences.
Information We Collect
btb99 collects information in the following categories. We do not collect information beyond what is reasonably necessary to operate the platform and fulfil our obligations to players:
Registration Information
When you create a btb99 account, we collect your name, date of birth (to verify you are 21 or older), Bangladesh mobile number and any other identifying details required to open and verify your account. This information is used to create your account, verify your identity and comply with our age-verification obligations.
Financial and Transaction Data
btb99 records all deposit and withdrawal transactions on your account, including amounts, timestamps, payment method references (bKash, Nagad, Rocket or Upay transaction identifiers) and transaction status. This data is used for payment processing, account balance management, fraud prevention and regulatory compliance. btb99 does not store your full mobile banking credentials — only the transaction reference identifiers returned by the payment provider.
Gaming and Betting Activity
btb99 logs your gaming and betting history, including games played, stakes placed, outcomes, session durations and win/loss records. This data is used to manage your account, calculate bonuses, monitor for responsible gaming indicators and resolve any disputes relating to game outcomes or settled bets.
Technical and Device Data
btb99 automatically collects certain technical data when you access the platform, including your IP address, device type, operating system, browser type, session timestamps and general location data derived from your IP address. This data is used to maintain platform security, detect and prevent fraudulent access, and improve the technical performance of the btb99 platform for players in Bangladesh.
How We Use Your Information
btb99 uses the personal information we collect for the following purposes. We do not use your data for any purpose that is incompatible with the purposes for which it was originally collected without obtaining your separate consent:
- To create, verify and manage your btb99 account, including processing deposits and withdrawals through bKash, Nagad, Rocket and Upay.
- To verify that you meet the minimum age requirement of 21 years and to enforce our responsible gaming policies, including applying deposit limits, session controls and self-exclusion arrangements.
- To detect, investigate and prevent fraudulent activity, bonus abuse, account duplication, unauthorised access and any other conduct that breaches the btb99 Terms and Conditions.
- To manage your bonus entitlements, calculate wagering requirement progress and settle promotional offers in accordance with the relevant offer terms.
- To send you account-related communications, including transaction confirmations, security alerts, and support responses. To send promotional communications (bonus offers, seasonal promotions tied to events such as BPL season, Eid, or Pohela Boishakh) — you may opt out of these at any time.
- To improve the btb99 platform by analysing aggregated, anonymised usage data. Individual player data is never used in published analytics or shared externally in a form that could identify any specific person.
Payment Data and Financial Information
All payment processing on btb99 is handled through the respective APIs of bKash, Nagad, Rocket and Upay. When you initiate a deposit or withdrawal, the transaction is routed through the payment provider's own secure environment. btb99 receives only a transaction reference number and confirmation of success or failure — we do not receive, store or have access to your full mobile banking PIN, password or any credentials used to authorise the transaction with your payment provider.
Financial transaction records — including deposit amounts, withdrawal amounts and their corresponding timestamps — are retained by btb99 for a minimum period consistent with standard financial record-keeping practice. These records may be required to resolve disputes, investigate fraud or respond to requests from relevant authorities. They are not shared externally except where disclosure is required by law or expressly permitted by this Privacy Policy.
Sharing Your Information
btb99 does not sell your personal information. We share your data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose:
Service Providers and Technology Partners
btb99 works with third-party technology providers — including game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi — whose software runs within the btb99 platform. These providers may receive certain technical session data (such as a session token or game-round identifier) to facilitate gameplay. They do not receive your full personal profile, financial data or Bangladesh mobile number.
Payment Processors
To process your deposits and withdrawals, btb99 communicates with bKash, Nagad, Rocket and Upay via their respective payment APIs. The information exchanged is limited to what is necessary to initiate, confirm or reverse a transaction. btb99 does not transmit your full identity documentation or gaming history to payment processors.
Legal and Regulatory Disclosure
btb99 may disclose personal data where required to do so by applicable law, court order, or at the direction of a competent authority. In such cases, btb99 will disclose only the minimum information necessary to satisfy the legal obligation and will, where legally permissible, notify the affected account holder of the disclosure.
Cookies and Tracking Technologies
btb99 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit the btb99 website. btb99 uses the following categories of cookies: essential cookies (required for the platform to function — these cannot be disabled), functional cookies (which remember your preferences such as language settings), and analytics cookies (which help us understand how players navigate the platform so we can improve the experience). btb99 does not use third-party advertising cookies or cross-site tracking cookies.
Most modern mobile browsers allow you to control cookies through your browser settings. You can choose to block or delete cookies; however, please note that disabling essential cookies will prevent the btb99 platform from functioning correctly. As btb99 is a mobile-first platform designed primarily for Android and iOS browsers in Bangladesh, cookie controls are typically accessible through your device's browser privacy settings.
Data Security
btb99 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction or alteration. These measures include SSL encryption for all data in transit, access controls that restrict internal access to personal data on a need-to-know basis, regular security reviews of the platform infrastructure, and secure disposal procedures for data that is no longer required to be retained.
No data security system is completely impenetrable. While btb99 uses commercially reasonable security practices, we cannot guarantee the absolute security of data transmitted over the internet or stored on our systems. In the event of a data breach that affects your personal information, btb99 will take prompt steps to contain the breach and notify affected account holders as soon as reasonably practicable.
Your Rights Over Your Personal Data
As a btb99 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the btb99 support team at [email protected]. btb99 will respond to all valid data rights requests within a reasonable timeframe:
Right of Access
You may request a copy of the personal data that btb99 holds about you at any time. We will provide this information in a clear and readable format.
Right of Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact the support team with the details of the correction required.
Right of Erasure
You may request the deletion of your personal data. Where we are not subject to a legal obligation to retain specific data, we will delete it following verification of your identity. Note that closure of your account does not automatically result in immediate deletion of all data — certain records may be retained for the minimum period required by financial record-keeping standards.
Right to Opt Out of Marketing
You have the right to opt out of receiving promotional communications from btb99 at any time. You can do this by contacting [email protected] or by updating your communication preferences in your account settings. Opting out of marketing does not affect your receipt of essential account-related communications such as transaction confirmations and security alerts.
Data Retention
btb99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including the operation of your account, the processing of outstanding transactions, and the resolution of any disputes or complaints. When you close your btb99 account, we will begin the process of deleting or anonymising your personal data, subject to our obligation to retain certain categories of financial and identity records for a minimum period consistent with responsible financial practice.
Anonymised or aggregated data — data that has been stripped of all identifying characteristics so that no individual can reasonably be identified from it — may be retained indefinitely for platform analytics and improvement purposes. This data has no privacy risk as it cannot be linked back to any specific player.
Minors and Age Restriction
btb99 does not knowingly collect personal data from persons under the age of 21. The btb99 platform is intended exclusively for adults aged 21 and above. If btb99 becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered on btb99, please contact the support team immediately at [email protected] so that we can investigate and take appropriate action.
Changes to This Privacy Policy
btb99 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered account holders via their registered mobile number or through a notice on the platform. Your continued use of btb99 following the posting of any updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how btb99 protects your personal data.
Contact Us About This Policy
If you have any questions, concerns or requests relating to this Privacy Policy or the way btb99 handles your personal data, the btb99 support team is available 24 hours a day, 7 days a week. All support is handled in English, and response times are staffed to Bangladesh Standard Time (BST, UTC+6).
Email (plain text — not a clickable link): [email protected]
Explore btb99 With Confidence
Your data is protected and your privacy respected at every step. Browse our FAQ for common questions, or visit our Responsible Gaming page to learn about the tools available to keep your play safe.
Read the FAQ Responsible Gaming